Reference

The Rules That Cover Your bdtfan Account

Every account here runs on one written set of terms: how you sign in, how your wallet moves through bKash, Nagad or Rocket, and what we do when a transfer or a login goes wrong.

Account termsWallet and rail rulesAccess by regionSign-in policy
bdtfan The Rules That Cover Your bdtfan Account
DATA AND DEVICE RULES

Account Data, Cookies and Closure Requests

Your account holds your mobile number, your wallet rail, and a record of every transfer, so we treat it like a bank profile. Sign-in runs on a one-time code sent to the number you registered; a new device needs that code before the lobby opens. Cookies here do two jobs: keeping you signed in and remembering your language, and you can clear them from your browser at any time. Transaction records stay on file because payment and audit duties require it. Ask for closure in your account thread and we will say which records we keep.

Sign-in and devices

Sign-in runs on a one-time code to your registered number. A fresh handset or browser needs that code before the wallet opens, and closing the tab ends the session so a shared phone is safer.

What we store

We hold your name, mobile number, the wallet rail you registered with, transaction references and device data used for logins. We do not ask for anything the payment check or the account itself does not need.

Cookies in plain terms

Two cookies matter: one keeps you signed in between pages, one remembers whether you read the site in English. Clear them from browser settings whenever you like; you will simply sign in again.

Retention and deletion

Transaction records stay for as long as payment and audit rules require, then go. Ask in your account thread and we confirm what is removed now and what is held back, and why.

REACHING ACCOUNT HELP

How to Reach Us About a Policy

Policy questions rarely need a long form. If a clause affects your wallet, a withdrawal that has not cleared, or a login you do not recognise, tell us through the channel where we can see the account. That means the chat inside your wallet, not a public post. Keep the payment reference from bKash, Nagad or Rocket handy; matching a reference to a wallet takes one lookup, while a screenshot of a balance takes three messages to untangle. We reply in the same thread, so nothing gets lost between shifts.

Team online

Account chat

Sign in, open the wallet tab, then pick account help. Your chat is tied to your account number, so the agent sees your payment history with bKash or Nagad without you repeating it.

Message thread

Written requests about terms, closure or a disputed wallet balance go to the message thread on your account. Send the account number and the payment reference so we can match the record.

Contact form

No access to the account? Use the contact form on this page. Give the mobile wallet number you signed up with so we can find the profile before we answer.

Questions About Terms and Your Account

Five things come up again and again when you read our terms for the first time: whether the account is allowed where you live, which rail your money came from, what we keep after closure, what happens with a second account, and how to reach a human. The answers below are short on purpose. If yours is not here, the account chat reaches someone who can read your actual record rather than a general script.

Not automatically. Availability depends on your local law and eligible regions, and we ask you to confirm that before you open a wallet. If online gaming is restricted where you live, do not use the account.

Whichever you registered with: bKash, Nagad, Rocket, Upay or bank transfer. A withdrawal goes back to that same rail, in your own name, which is why a mismatched number fails wallet verification.

Yes. Send the request from your account thread so we know it is you. We remove the profile, but transaction records stay for the period payment and audit duties set.

One account per person is a core term. Duplicate profiles get suspended and the balance is handled under the clause you accepted at sign-in, which keeps funds on the rail they came from.

Each studio's game carries its own rules on payout mechanics and disconnections, shown in the game menu. Account terms run alongside them: Aviator, live baccarat and Dragon Tiger all settle through the same wallet.

Earlier versions stay on file. Ask in your account thread for the text dated to the period you need and support will send the copy that matched your account at that time.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.